(Letter responding to Srp Ombudsman, Arty, 07-16-2012)
I understand better than you, Arty, since I worked in computing in accounting in international corporations for 30 years. I am also well acquainted with auditors in all industries and the responsibilities they perform for their employer and to their profession with integrity.
If the 4 decimal place says the price per KW is .0788 and all
charges are reflected in that price there is no internal programming that can
create an error of cents in favor of SRP at the expense of the customer because
“close” only is applicable to horse shoes and never applies to business
bills/accounting. The whole world is an accounting sheet and the whole sum is
either greater or less than the sum of its parts depending on the quality in the
equation. If the whole is less than the sum of the parts then that is a
negative system. You simply can not have a policy that says to the customer that
when you computer calculates a bill that it has a fudge factor of a few cents or
more here and there! That is why I asked you to alert your auditing department.
Any bill your computer presents to me the customer must agree with conventional
means of calculating and be able of being verified by the customer. We are only
talking about multiplying the 7.88 kw cost times the off peak number of kw used
for a pay period. That is very simple arithmetic!
I appreciate the $5.00 for the .02 cents billing error in
SRP’s favor at the expense of the customer. Thank you, I accept it in good
faith as a token gratuity for my input and time spent communicating not only
this problems but the others we have documented in writing for future reference
if need be.
I hope that you and SRP have made every effort possible to
improve your service to your customers. SRP is unlike a normal business. SRP
customers are also owners/shareholders via the definition of property being
owned in SRP service area. I believe I do even have a vote for the Board of
Directors, and SRP must serve with higher calling than other businesses via the
nature of its enterprise unique in the world relationship to its customers. If
necessary I can speak with other persons more influential than myself, but only
if necessary since I should be able to handle this matter being a homeowner in
SRP since 1979, customer, senior citizen, and competent in discussing the
problems that command my attention warranting explanation and perhaps corrective
action.
Please reference my work background as listed in LinkedIn ....
http://www.linkedin.com/pub/yolanda-martin/42/88/51
My life experience is in global USA International corporations software
installation and design down to the minute detail since as this 2 cents issue.
I am speaking as a professional and a volunteer to alert SRP of problems that
need attention. There are other avenues if SRP fails to recognize the real cost
of my time and attention plus mental distress SRP as caused me in the history I
have lived at 3221 West Alice Ave, Phoenix, Arizona 85051.
It IS my 2 cents worth we are discussing, literally and
figuratively. As to accuracy of the meters, I don’t dispute that your
technicians test your equipment and have a quality control program ..... but
what mechanism if any do you give your customer’s to verify that accuracy. With
the old meters, the customer could verify the accuracy manually to the specific
watt and not the greater kw of measurement? I would like to see a .pdf document
detailing the installation and operations of the smart meter and how it differs
from the old meters that required manual reading. It was a cost savings to SRP
to do away with those human meter reading laborers, and the promise to the
customer was improved accuracy and the daily reporting of actual (NOT ESTIMATED)
daily kw usages. That has NOT been a reality and the smart reader customer
reports are still not working!
It is my hope that the Board of Directors will not approve the
excessive rate increase especially at a time when citizens of Arizona are
already underwater IN MORE WAYS THAN ONE!
Yolanda Martin
3221 West Alice Ave, Phoenix Arizona 85051
KB4MES FCC Novice Class License (official USA citizens duty
correspondence)
602-841-5740
